StarterCRM FAQ: Find answers to commonly asked questions
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Q. Who created StarterCRM?
A. StarterCRM is one of the first total CRM solutions created specifically for small
businesses. The suite of solutions was designed and is wholly owned by Lodestar
Technology Labs LLC, a privately held company headquartered in Atlanta, Georgia
and dedicated to providing advanced technological solutions tailored to the unique
software needs of small businesses. Our applications facilitate seamless collaboration
between small business owners, their customers, their prospects and their employees
by allowing the inputting and sharing of key information.
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Q. What types of businesses are the applications designed for?
A. The StarterCRM applications can be used by businesses of any size at any stage
in their lifecycle. However, when we designed and developed the applications, a
great deal of emphasis was placed on addressing the financial and functional needs
of smaller, early-stage businesses – companies that typically have fewer than 50
employees. We felt that this was important because our experience has shown us that
businesses of this size have a need for tools that are simpler to use and more affordable
than most "out of the box" solutions available on the market today.
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Q. What areas of my business do the applications provide solutions for?
A. StarterCRM consists of applications that provide small businesses with affordable,
effective customer relationship management (CRM) solutions. These solutions primarily
focus on the core business areas of:
- Sales
- Marketing
- Customer communications
- Customer issue tracking
- Customer service
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Q. Do you offer applications that can help me with other parts of my business?
A. Most definitely. We have applications that can help small businesses manage multiple
facets of their business including, human resources, business planning, online marketing,
risk assessment and corporate record keeping. You can view more information on these
applications by visiting www.startersuccess.com.
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Q. I’m just starting out and my business only has a small number of customers.
Are these applications a good fit for me?
A. The StarterCRM applications were designed specifically with small businesses
in mind and give you the tools you need to more effectively manage your business.
Using the applications will enable you to spend less time managing and more time
growing your business.
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Q. Is StarterCRM software that I have to download or are the applications web-based?
A. All of the StarterCRM applications are web-based which means you can manage your
customer relationships from anywhere you have a computer and internet connection.
Additionally, because the applications are web-based, you never have to worry about
having the latest version – upgrades and fixes are implemented on our host servers
where the applications reside, and are thus made available to all users simultaneously.
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Q. As the applications are web-based, which browsers are supported?
A. The StarterCRM applications are compatible with the latest versions of the Internet
Explorer, Firefox and Netscape browsers.
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Q. Do I have to buy all of the StarterCRM applications or can I purchase subscriptions
to individual applications?
A. The entire suite of CRM applications is available for purchase as a package.
However, if you’re interested in purchasing individual applications, you can
do by visiting www.startersuccess.com.
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Q. What does it cost to purchase StarterCRM?
A. You have the option to purchase either a monthly or annual subscription. A monthly
subscription to all 3 of the StarterCRM applications costs $24.95 while an annual
subscription costs $249.00 – a savings of 17%.
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Q. I have several employees that need access to the applications. Can I purchase
licenses for additional users?
A. Absolutely! Your subscription includes licenses for 2 users. During the checkout
process, you'll be given the opportunity to purchase licenses for additional users
if you so wish.
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Q. Can I establish different users for each of the different applications?
A. Yes. You can control user access to individual applications through the account
management section of the StarterCRM site.
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Q. Do you offer a free-trial so I can try using the applications before I buy?
A. Absolutely! We offer a 30-day, free trial of the entire suite of applications.
For more information and to sign up for the free trial, please click here.
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Q. How do I get started using the applications?
A. Once you're logged-in, you'll be taken to the StarterCRM application dashboard.
To get started, you simply select one of the applications listed on the left side
of your dashboard.
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Q. Can I feel confident that all of my customer and prospect information is secure?
A. Absolutely! The customer and prospect data you enter while using the applications
is stored on servers located at the Lodestar Technology Labs secure virtual data
center.
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Q. When I subscribe, is the information I provide about my company stored securely?
A. Most definitely! We take data security very seriously and take every step possible
to ensure that all of your subscription information is stored in a safe and secure
environment.
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Q. Where can I go if I have questions or need additional help?
A. If you have questions about StarterCRM, you can either visit the Support Center or send us an email by clicking here.
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